Frequently Asked Questions
kava tumblers Are Lead-Free. Always Have Been. Safety of our customers will always be our top priority.
Cold or hot drinks are both suitable for our stainless steel product.
The lids are dishwasher safe on the top rack, while the straws can be placed in the silverware bin. The cups are technically dishwasher safe, but hand-washing is recommended for maintaining the beautiful finish.
Stainless-steel bottles must never be microwaved.
Usually, shipments in Kuwait arrive within 24 - 48 hours. GCC countries deliveries typically take 2-3 days.
We assure you that our products are thoroughly tested and certified safe for human use by Kuwait Public authority for industry. Contact us directly for more details.
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case. While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include:
• Accidental damage
• Improper care or misuse
Not sure if your case will be covered under warranty? Submit a claim anyways and our team will help you with alternative solutions on the off chance we can’t cover the damages under warranty.
Mistakes are common occurrences. If your order was placed within the last 10 minutes, contact us on WhatsApp during business hours for potential changes. Orders further along in fulfillment may not be amendable.
To clean your product, we recommend washing with warm water and a standard, non-abrasive household cleaner. These cleaners can be applied with bristle brushes, soft sponge, or clean cloths. Soaking the product in a mixture of warm water and baking soda might also help. Some customers have reported that a soak in white vinegar or lemon juice also removes stains and smells. After using cleaners, always wash your product thoroughly as recommended in our care and use instructions. Repeat as necessary until stains or smells disappear. A stainless-steel cleaner or polish can also be used on stainless steel products.
The temperature retention can last up to 24 hours depending on the quantity of ice used & It maintains heat for over 6 hours.
kava brand ensures that its products, tumblers, bottles are user-friendly and easy to clean. However, the recommended cleaning methods for each component may vary.
Lids: All lids are crafted for straightforward cleaning in the upper section of the dishwasher. The spout gasket can be detached using a pull tab and should be thoroughly washed. A sponge or straw brush is effective for cleaning crevices or smaller areas. Pre-soaking the components in distilled white vinegar can assist in eliminating deposits from hard-to-reach spots.
Straws: The straws should be placed gently in the silverware compartment of the dishwasher to prevent them from being misplaced during the wash cycle.
Cup: If the cup is made of plastic rather than stainless steel, it can be safely placed on the top rack of the dishwasher. Conversely, if the cup is stainless steel, it is advisable to wash it by hand using warm water and soap.
kava brand Stainless Steel products, tumbles, and bottles It is reasonable to assume that your intention in freezing the bottle is to keep your liquids cold. However, it is important to note that our stainless-steel bottles feature triple-layer insulation, effectively shielding the contents from external temperatures. Therefore, while the bottle is indeed safe for the freezer, we advise adding a few ice cubes to the bottle as a preferable alternative.
kava Shipping Worldwide
kava products are developed in Kuwait and subsequently manufactured in China, which boasts significant production capabilities.
As an online store headquartered in Kuwait, we often engage in local markets and international markets. To receive updates on our next participation, please follow us on Instagram @kavakw.
On your checkout page, you will find the discount box. Enter the discount code and select 'apply' to ensure the code is applied.
In kava store we accept K-net, Visa, MasterCard and more!